FAQs

Last Updated: September 1, 2026 (MDT)

About Our Store

What products do you sell?

To The Moon Gaming & Gifts offers a variety of products, including:

Pokémon trading cards
One Piece trading cards
Sports trading cards
Toys and gaming gifts
Exotic snacks and specialty food products

Product availability may change from time to time.

Where are you located?

We are located at:

To The Moon Gaming & Gifts
1200 Dexter St W10
Fort Lupton, CO 80621
United States

What are your store hours?

Our regular business hours are:

Monday–Friday: 11:00 AM–9:00 PM
Saturday–Sunday: 10:00 AM–9:00 PM

Hours may vary on holidays or special occasions.

Orders and Payments

How can I place an order?

You can browse our products online, add the items you want to your shopping cart, and complete your purchase through our secure checkout.

What payment methods do you accept?

Available payment methods are displayed at checkout. Payment must be successfully authorized before your order can be processed.

Will I receive an order confirmation?

After your payment is successfully processed, an order confirmation will generally be sent to the email address provided at checkout.

Please check your spam or junk folder if you do not see the confirmation email.

Can I change my order after placing it?

Please contact us as soon as possible if you need to make a change to your order.

We cannot guarantee that changes can be made after an order has entered processing or has shipped.

Shipping

Do you offer free shipping?

Yes. We offer free standard shipping on eligible orders shipped within the United States.

Any optional expedited or special shipping charges will be clearly displayed at checkout before you complete your purchase.

How long does shipping take?

Orders are generally processed within 1–2 business days.

After processing, estimated shipping transit time is 6–7 business days.

The estimated total delivery time is approximately 7–9 business days from the date your order is placed.

Delivery times are estimates and are not guaranteed.

Who handles your shipping?

Our shipping and logistics services are handled through Grand Worldwide Logistics LLC and the applicable delivery carrier.

Is tracking available?

Yes. All shipments are sent with tracking information.

Once your order ships, we will send a shipping confirmation email with your tracking number. Tracking updates may take some time to appear or update in the carrier’s system.

What should I do if my package is delayed?

If your package is delayed, please check the tracking information first.

If the delay continues or you have questions about the delivery, contact us at:

Support@tothemoongaminggifts.com

(720) 712-6001

We may work with Grand Worldwide Logistics LLC and the applicable carrier to investigate the issue.

What if my order is marked delivered but I cannot find it?

Please check around your delivery location and with household members, neighbors, or building management.

If you still cannot locate the package, contact us as soon as possible with your order number and tracking information so we can help investigate the issue.

What happens if I provide the wrong address?

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you need to correct your address. We cannot guarantee that changes can be made after the order enters processing or ships.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

Returns and Refunds

What is your return period?

You may request a return within 30 calendar days from the date your order is marked as delivered.

Please contact us before sending any item back.

How do I request a return?

Email us at

Support@tothemoongaminggifts.com

and include:

Your order number
The item you want to return
The reason for the return

Our team will provide the return instructions and the appropriate return address.

What condition must an item be in to qualify for a return?

Returned items must generally be:

Unused and in their original condition
Returned within 30 calendar days of delivery
In the original packaging, when applicable
Complete with accessories, manuals, tags, and promotional items, when applicable
Free from damage caused by misuse, neglect, accident, or improper handling

Items marked as final sale or non-returnable on the product page are not eligible for return.

Who pays for return shipping?

The customer is generally responsible for return shipping costs unless the return is due to our error, a defective product, a damaged product, or an incorrect item being shipped.

Because standard shipping is free, there are generally no original standard shipping charges to refund.

What if I receive a damaged, defective, or incorrect item?

Please contact us before returning the item. We may request photographs or additional information to investigate the issue and provide the appropriate instructions.

When will I receive my refund?

After the returned item is received and inspected, approved refunds will be issued within 7 business days.

Refunds are sent to the original payment method. Your bank or payment provider may require additional time to make the refund appear in your account.

Can I receive a partial refund?

A partial refund or no refund may apply if the returned item is used, damaged, missing original components, returned after the return period, or does not meet the requirements of our Return and Refund Policy.

Cancellations

Can I cancel my order?

You may request to cancel your order before it has shipped.

Please contact us as soon as possible and include your order number.

Can I cancel an order after it has shipped?

Orders cannot be canceled after they have shipped.

However, you may be eligible to return the item under our Return and Refund Policy.

How long does a cancellation refund take?

If your cancellation is approved before shipment, the refund will be issued to the original payment method within 7 business days.

Your bank or payment provider may require additional processing time.

Trading Cards and Toys

Are trading cards and toys always available?

Product availability may change because of demand, limited releases, inventory levels, or supplier availability.

If an item becomes unavailable after an order is placed, we may contact you with available options or cancel the affected item and issue an applicable refund.

Does the product page include product details?

We make reasonable efforts to provide accurate product descriptions, images, condition details, and availability information.

Please review the product page carefully before placing your order. Product-specific terms or restrictions shown on the product page will apply.

Can product colors or images look different in person?

Yes. Product colors and appearance may vary depending on your device, screen, browser, or display settings.

Exotic Snacks

What information should I check before buying an exotic snack?

Ingredients, allergens, nutrition information, expiration or best-by dates, and other product details may vary by product.

Please review the product packaging and available product information before purchasing or consuming any snack.

If you have food allergies, dietary restrictions, or other health concerns, carefully verify the ingredients before consumption.

Are exotic snacks returnable?

Food products may be subject to product-specific return restrictions. Please review the product page and our Return and Refund Policy before purchasing.

Customer Support

How can I contact To The Moon Gaming & Gifts?

You can contact us using the information below: