Shipping policy

Last Updated: October 13, 2024

Thank you for shopping with Moon Gaming. We aim to provide clear and transparent information about order processing, shipping, delivery, and tracking.

SHIPPING COST

We offer FREE standard shipping on eligible orders shipped within the United States.

ORDER CUT-OFF TIME

Our daily order cut-off time is 2:00 PM Mountain Time.

Orders placed after the cut-off time will begin processing on the next applicable business day.

ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment has been successfully received.

Business days are Monday through Friday, excluding applicable U.S. holidays.

TRANSIT TIME

After processing, standard shipping generally takes approximately 6–7 business days.

ESTIMATED TOTAL DELIVERY TIME

Including processing and transit time, estimated delivery is generally 7–9 business days.

Delivery estimates may be affected by carrier delays, weather, holidays, incorrect shipping information, or other circumstances outside our reasonable control.

ORDER TRACKING

Tracking information is provided after an order has shipped.

Please allow some time for the carrier's system to display the first tracking update.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible at contact@tothemoongaminggifts.com.

We cannot guarantee address changes after an order has entered processing or shipped.

DELAYED OR LOST PACKAGES

If your tracking information shows an unusual delay or you believe your package may have been lost in transit, contact us so we can review the available shipment information.

CONTACT US

Moon Gaming
13052 Co Rd 12
Fort Lupton, CO 80621
United States

Email: contact@tothemoongaminggifts.com