Shipping policy
Last Updated: September 1, 2026 (MDT)
At To The Moon Gaming & Gifts, we are committed to processing and shipping your order as quickly and efficiently as possible.
Order Processing Time
Orders are processed within 1–2 business days after payment has been successfully authorized.
Orders placed on weekends or holidays will be processed on the next business day.
Order processing time is separate from shipping transit time.
Shipping Provider
Our shipping and logistics services are handled through Grand Worldwide Logistics LLC and the applicable final-mile delivery carrier.
All orders are shipped with tracking information. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Free Standard Shipping
We offer free standard shipping on all orders shipped within the United States.
No standard shipping fee will be charged at checkout. If expedited shipping or another special delivery option is available and selected, additional charges may apply. Any additional charges will be clearly displayed at checkout before you complete your purchase.
Estimated Delivery Time
After your order has been processed, the estimated shipping transit time is 6–7 business days.
The estimated total delivery time is approximately 7–9 business days from the date your order is placed.
Delivery times are estimates and are not guaranteed. Delays may occur because of carrier delays, weather conditions, holidays, customs procedures, incorrect shipping information, or other circumstances outside our reasonable control.
If a product page displays a different processing or delivery time, the estimate shown on that product page will apply.
Order Tracking
After your order ships, we will send you a shipping confirmation email containing the available tracking information.
Tracking updates are provided by the delivery carrier and may take some time to appear or update in the carrier’s system.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to correct your shipping information, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing or has shipped.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided by the customer.
Delayed, Lost, or Delivered Orders
If your order is delayed, lost, or marked as delivered but cannot be located, please contact us as soon as possible.
We may work with Grand Worldwide Logistics LLC and the applicable delivery carrier to investigate the delivery issue and provide the next available steps.
For shipping questions, please contact us:
To The Moon Gaming & Gifts
1200 Dexter St W10
Fort Lupton, CO 80621
United States
Phone: (720) 712-6001
Email: Support@tothemoongaminggifts.com