Refund policy

Last Updated: September 1, 2026 (MDT)

At To The Moon Gaming & Gifts, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return in accordance with the terms of this policy.

Return Period

You may request a return within 30 calendar days from the date your order is marked as delivered.

To request a return, please contact us at:

Support@tothemoongaminggifts.com

Please include your order number, the item you wish to return, and the reason for the return.

Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 30 calendar days of delivery.
  • Be unused and in its original condition.
  • Include the original packaging, accessories, manuals, tags, and promotional items, when applicable.
  • Not be damaged because of misuse, neglect, accident, or improper handling.
  • Include valid proof of purchase or the original order number.

Items marked as final sale, non-returnable, or otherwise excluded on the product page are not eligible for return. Any product-specific return restrictions will be clearly disclosed before purchase.

Return Authorization and Instructions

Please contact us before sending any item back. Returns must be approved by our team before they are shipped.

After contacting us, we will provide the return instructions and the correct return address.

Please do not send a return to an address that has not been provided or approved by To The Moon Gaming & Gifts.

Return Shipping Costs

Because standard shipping is provided free of charge, there are generally no original standard shipping charges to refund.

Unless the return is due to our error, a defective product, a damaged product, or an incorrect item being shipped, the customer is responsible for the return shipping costs.

If you receive a defective, damaged, or incorrect item, please contact us before returning it. We may request photographs or additional information to help us investigate the issue.

If expedited shipping or another paid delivery option was selected, those additional shipping charges are generally non-refundable unless the issue was caused by our error.

Inspection of Returned Items

After we receive the returned item, we will inspect it to confirm that it meets the return eligibility requirements.

Returns that do not meet the requirements of this policy may be refused or may qualify for a partial refund.

Refunds

Approved refunds will be issued within 7 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

Depending on your bank, credit card company, or payment provider, additional time may be required for the refund to appear in your account.

Partial or No Refunds

A full refund may not be issued if the returned item:

  • Is used or damaged after delivery.
  • Is missing original packaging, accessories, manuals, tags, or promotional items.
  • Shows signs of misuse, neglect, or improper handling.
  • Is returned after the 30-day return period.
  • Is identified as final sale or non-returnable on the product page.

For return and refund questions, please contact us:

To The Moon Gaming & Gifts
1200 Dexter St W10
Fort Lupton, CO 80621
United States

Phone: (720) 712-6001
Email: Support@tothemoongaminggifts.com